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Latest comment & blogs

Tesco has sold or is closing its Blinkbox businesses

Comment: Tesco's Blinkbox failure proves copying Amazon is futile

By Stephen Millard

With an insatiable appetite to capitalise on what it considered hot trends, Tesco hurried into an unknown market (to the grocer) that was already saturated.

High service standards helped Halfords have a good Christmas

Comment: A Halfords-style servicing can make Tesco fully roadworthy

By

As Matt Davies prepares to move to Tesco, Halfords’ update brought clues about how he may put the wheels back on the grocer.

Waitrose, Marylebone High Street

Comment: Retail destinations can’t afford to stay the same

By

Change is at the heart of high streets that work and the carefully sculpted Marylebone High Street is among the best at embracing it.

Retailers’ multichannel system were run to capacity over the Christmas period, resulting in online chaos and customer service failures.

Comment: Lessons from Christmas 2014 – five ways to avoid delivery chaos

By Dan Murphy

Retailers’ multichannel system were run to capacity over the Christmas period, resulting in online chaos and customer service failures.

Hermes has opened its innovative new Warrington hub

Blog: Retailers need careful logistics planning to meet demand in 2015

By Mark Pettit

It may seem like we have only just recovered from the rush of Black Friday 2014, but Hermes is already planning for peak events in 2015.

The singer Rihanna has successfully fought off an attempt by Topshop to overturn her victory against the retailer in the High Court last year.

Comment: No need for retailers to panic after Rihanna ruling

By Mike Gardner

The singer Rihanna has successfully fought off an attempt by Topshop to overturn her victory against the retailer in the High Court last year.

Dixons Carphone had a strong Christmas

Comment: Dixons Carphone shows the way in adapting to changing shopper habits

By

Mergers frequently have a habit of failing to deliver the promised benefits, but not Dixons Carphone.

Making wages fairer across retail is the sector’s next challenge and best way to ensure people reach their full potential.

Comment: Tackling low pay is the next big challenge for retailers

By Helen Dickinson

Making wages fairer across retail is the sector’s next challenge and best way to ensure people reach their full potential.

Instead of seeing returns as an inconvenience, retailers should recognise the opportunities a returning customer presents.

Comment: Retailers should see that returned goods mean returning customers

By

Instead of seeing returns as an inconvenience, retailers should recognise the opportunities a returning customer presents.

Having navigated two sizeable trading humps over the Christmas period, Dixons Carphone is looking like a retail thoroughbred.

Comment: Dixons Carphone - A horse designed by a camel?

By Nick Bubb

Having navigated two sizeable trading humps over the Christmas period, Dixons Carphone is looking like a retail thoroughbred.

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