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Latest comment & blogs

Pret a Manger\'s unique loyalty scheme has divided opinion

Comment: Pret’s loyalty scheme does not trump fair rewards based on insight

By Naomi Kasolowsky

There is something amusing and yet equally alarming about Pret a Manger’s policy of bestowing random acts of kindness on customers.

Amazon should delete millions of reviews to restore trust on its websites, according to Peter Simpson

Comment: Amazon needs to take more than legal action to stamp out fake reviews

By Peter Simpson

Big review platforms like Amazon, Yelp and TripAdvisor are no strangers to legal troubles, but they’re normally on the other side of the courtroom.

Apple watch

Comment: Apple’s Selfridges pop-up proves the format remains relevant


The Apple Watch shop in Selfridges on Oxford Street shows there is life yet in the pop-up as a novel form of retail.

Disaster: more than 400 lives were lost in the Rana Plaza collapse. The factory was being used by Primark and Mango

Blog: Why retailers should remember the Rana Plaza disaster


Two years on from the Rana Plaza disaster, a new social media campaign aims to highlight the importance of understanding the length of a retail supply chain.

Retail offers a valuable and diverse source of employment across the UK

Comment: Retail’s unique vitality is due to its diversity

By Peter Williams

The diverse and inclusive mix of staff and shoppers that makes the retail industry so exciting is worth protecting across the sector.

Tesco wants its new Extra store in West Bromwich to improve trade on the high street

Comment: Tesco’s loss is dire but progress is being made


Tesco’s have announced a staggering loss of £6.38bn, but boss Dave Lewis hopes this could draw a close to the grocer’s downwards spiral.

Despite posting rises in both sales and profits, analysts reacted rather coolly than usual to Primark\'s interim update.

Comment: Primark is right to put shoppers before bottom line


Primark is usually as adored by the City as it is by customers. But despite posting rising profits, analysts reacted rather coolly.

Zara, Oxford Street

Comment: Zara’s new factory-like flagship opens on Oxford Street


Zara opened a flagship at the eastern end of Oxford Street on Friday, which is supposed to have a more industrial/factory-like feel to it.

Morrisons job cuts mark an end of Stalinesque command structures

Comment: Big four job cuts mark an end of Stalinesque command structures

By James McGregor

For far too long, the big four were unwieldy and top-heavy bureaucratic machines, but the grocery world is changing.  

Poundland\'s profits have risen

Comment: The CMA's Poundland probe must have consumers at its heart


External intervention in the industry often ignores the fact that retail is fundamentally driven by shopper behaviour.


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